Contact / Consultation
If you have questions about Japanese brand auctions, used luxury items from Japan, auction-related costs, or general risks before making your own decision, you can contact us using the form below.
Tokyo Brand Auction Guide provides general information and educational guidance for international readers. We help readers understand how Japanese auctions and used luxury item transactions may work.
This page is for general educational consultation. TBA’s buyer-directed bidding, purchasing, domestic receiving, and international shipping support is a separate service for eligible business buyers and is not included in the consultation described on this page. TBA does not provide customs filing, tax advice, legal advice, or authentication services.
What you can ask about
You can contact us if you need help understanding topics such as:
- How Japanese brand auctions generally work
- Common auction fees and additional costs
- Hammer price and total cost structure
- Domestic shipping and international shipping cost factors
- Payment and currency conversion fee factors
- Import duty and tax cost factors
- Auction listing terms or basic auction-related wording
- Condition rank, photos, accessories, and common risk points
- General points to check before bidding or buying
- General questions about TBA’s separate buying support service or Buyer Registration
What this consultation does not include
Buyer-directed bidding, purchasing, domestic receiving, and international shipping support are handled separately for eligible business buyers and are not included in the USD 45 educational consultation. This consultation also does not include:
- Item searching, selection, or recommendation
- Final cost guarantee
- Customs filing or customs, tax, legal, or financial advice
- Authentication or authenticity guarantee
- Detailed item condition assessment or guarantee
- Auction result, profit, or resale price guarantee
Paid educational consultation fee
General inquiries about the separate buying support service or Buyer Registration do not incur the paid educational consultation fee.
The consultation fee is USD 45 if a paid consultation is required.
A paid consultation may include general explanation of up to 3 questions on the same topic.
Please use the form below for an educational consultation or a general inquiry about TBA’s separate buying support service.
We may answer simple general questions without a paid consultation, but individual explanations may require a paid consultation.
If a paid consultation is required, payment details will be provided before we prepare a detailed answer.
You do not need to pay before contacting us.
Contact us first
Please use the form below to send your question.
You do not need to include a long message. A short explanation is enough at first.
If your question is about a specific auction item, please include the auction page URL or the main details you want to understand.
After we receive your message, we will review it and reply with the next step.
FAQ
Q1. When will I be asked to pay?
We will review your message first. Simple general questions may be answered without a paid consultation, but individual explanations may require a paid consultation. If payment is required, we will let you know before preparing a detailed answer.
Q2. How are payments handled?
If a paid consultation is required, payment details will be provided individually. Payments are currently handled via PayPal.
Q3. Can I pay before contacting you?
No. Please contact us first. Payment details will be provided only if a paid consultation is required.
Q4. Can I ask about topics other than cost?
Yes. You can ask about general topics related to Japanese brand auctions, used luxury items, auction fees, listing terms, shipping cost factors, import-related cost factors, and common risk points. You may also use this form for general questions about TBA’s separate buying support service or Buyer Registration.
Q5. Does TBA provide bidding or purchase agency services through this page?
No. This page is for general educational consultation. Buyer-directed bidding, purchasing, domestic receiving, and international shipping support are provided separately for eligible business buyers and are not included in the USD 45 consultation.
Q6. Can TBA guarantee the final cost, authenticity, or item condition?
No. Actual costs, item condition, authenticity, customs handling, and auction results can vary. We do not guarantee the final cost, authenticity, item condition, or auction outcome.