Contact / Consultation
If you have questions about Japanese brand auctions, used luxury items from Japan, auction-related costs, or general risks before making your own decision, you can contact us using the form below.
Tokyo Brand Auction Guide provides general information and educational guidance for international readers. We help readers understand how Japanese auctions and used luxury item transactions may work.
This consultation page is not for bidding, purchasing, shipping arrangement, customs filing, tax advice, legal advice, or authentication services.
What you can ask about
You can contact us if you need help understanding topics such as:
- How Japanese brand auctions generally work
- Common auction fees and additional costs
- Hammer price and total cost structure
- Domestic shipping and international shipping cost factors
- Payment and currency conversion fee factors
- Import duty and tax cost factors
- Auction listing terms or basic auction-related wording
- Condition rank, photos, accessories, and common risk points
- General points to check before bidding or buying
What this consultation does not include
Through this consultation page, we do not provide:
- Bidding service
- Purchase agency service
- Shipping arrangement
- Final cost guarantee
- Customs, tax, legal, or financial advice
- Authentication guarantee
- Item condition guarantee
- Auction result guarantee
Paid consultation fee
Some questions may require a paid consultation.
The consultation fee is USD 45 if a paid consultation is required.
A paid consultation may include general explanation of up to 3 questions on the same topic.
Please send your question first. We will review your message and let you know whether a paid consultation is needed.
We may answer simple general questions without a paid consultation, but individual explanations may require a paid consultation.
If a paid consultation is required, payment details will be provided before we prepare a detailed answer.
You do not need to pay before contacting us.
Contact us first
Please use the form below to send your question.
You do not need to include a long message. A short explanation is enough at first.
If your question is about a specific auction item, please include the auction page URL or the main details you want to understand.
After we receive your message, we will review it and reply with the next step.
FAQ
Q1. When will I be asked to pay?
We will review your message first. Simple general questions may be answered without a paid consultation, but individual explanations may require a paid consultation. If payment is required, we will let you know before preparing a detailed answer.
Q2. How are payments handled?
If a paid consultation is required, payment details will be provided individually. Payments are currently handled via PayPal.
Q3. Can I pay before contacting you?
No. Please contact us first. Payment details will be provided only if a paid consultation is required.
Q4. Can I ask about topics other than cost?
Yes. You can ask about general topics related to Japanese brand auctions, used luxury items, auction fees, listing terms, shipping cost factors, import-related cost factors, and common risk points.
Q5. Does TBA provide bidding or purchase agency services through this page?
No. This consultation page is for general educational guidance only. We do not place bids, purchase items, or arrange shipping through this page.
Q6. Can TBA guarantee the final cost, authenticity, or item condition?
No. Actual costs, item condition, authenticity, customs handling, and auction results can vary. We do not guarantee the final cost, authenticity, item condition, or auction outcome.